Terms & Conditions

Last updated: 1 June 2025

These terms and conditions govern your use of CasinoLab (casinolab.digital). By registering an account or placing a bet, you confirm that you have read, understood and agreed to these terms in full. If you do not agree, you must not use this website.

1. Eligibility

You must meet all of the following criteria to register and use CasinoLab:

• You are aged 18 years or older
• You are a resident of the United Kingdom
• You are accessing the website from a jurisdiction where online gambling is legal
• You have not previously been excluded from this or any other gambling platform under a self-exclusion agreement
• You are not registered with GamStop for self-exclusion purposes
• You are acting on your own behalf and not on behalf of a third party

We reserve the right to verify eligibility at any time and to close accounts that do not meet these requirements.

2. Account Registration

Each player may hold only one account. Duplicate accounts will be closed and any associated funds may be forfeited. You must provide accurate and complete information during registration. Providing false information is grounds for immediate account termination.

You are responsible for maintaining the security of your login credentials. Do not share your password with anyone. If you suspect unauthorised access to your account, contact support immediately.

3. Identity Verification (KYC)

CasinoLab is required by law to verify the identity of all players. We may request identity verification at registration or prior to processing a withdrawal. Required documents include a valid UK passport or driving licence for identification, and a bank statement or utility bill dated within the last three months as proof of address.

Accounts that have not completed KYC verification may have withdrawal requests held pending document submission. We aim to complete verification reviews within one working day of documents being received.

4. Deposits

The minimum deposit amount is £10 for most payment methods. Deposits are credited to your account instantly for card and e-wallet payments. Bank transfers may take up to three working days. CasinoLab does not charge fees for deposits, though your payment provider may apply their own charges.

All deposits must come from a payment method registered in your own name. Third-party payments are not accepted and will result in the return of funds and account review.

5. Withdrawals

The minimum withdrawal amount is £10. The maximum single withdrawal for standard accounts is £25,000. Withdrawal requests are reviewed within 24 hours on working days. Processing times following approval depend on your chosen payment method:

• E-wallets (PayPal, Skrill, Neteller): same day following approval
• Debit cards: 1 to 3 working days
• Bank transfer: 3 to 5 working days

A pending period of 24 hours applies to all withdrawal requests. During this window, you may reverse the request. Once the pending period expires, the payment is processed and cannot be recalled.

6. Bonuses and Promotions

6.1 Welcome Bonus

New players who make a first deposit of £10 or more are eligible for a 100% matched bonus up to £200, plus 50 free spins on selected slots. The bonus and any winnings from free spins carry a 35x wagering requirement before withdrawal is permitted.

6.2 Wagering Requirements

Wagering requirements must be met within 30 days of the bonus being credited. The clock starts when the bonus is added to your account. Game contribution rates toward wagering requirements are as follows:

• Slots: 100%
• Table games (blackjack, baccarat, roulette): 10%
• Live casino games: 5%
• Sports betting: 100% (pre-match) — check promotional terms for in-play
• Video poker: 20%

6.3 Free Spins

Free spins must be used within 72 hours of being credited. Any unused spins after this period will expire. Winnings from free spins are subject to the same wagering requirements as the associated bonus.

6.4 General Bonus Terms

Only one bonus may be active at a time. Bonuses cannot be transferred, exchanged or converted to cash before wagering requirements are met. CasinoLab reserves the right to modify or withdraw bonus offers at any time. Suspected bonus abuse, including coordinated wagering strategies designed to exploit bonus terms, may result in the cancellation of bonuses and associated winnings.

7. Responsible Gambling

CasinoLab is committed to safer gambling. The following tools are available to all registered players within the account settings:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits and reality check reminders
• Cooling-off periods
• Self-exclusion (temporary or permanent)

CasinoLab is registered with GamStop. If you have self-excluded via GamStop, you will not be able to create or access an account on this platform. For help with problem gambling, contact GamCare on 0808 8020 133 or visit begambleaware.org.

8. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account suspension and forfeiture of funds:

• Registering more than one account
• Using another person's payment method
• Providing false identity or address information
• Exploiting software errors or glitches
• Colluding with other players
• Using automated software, bots or scripts
• Money laundering or any other criminal activity
• Attempting to circumvent any technical security measures

9. Game Rules and Fairness

All games available on CasinoLab use certified random number generators (RNG) audited by independent testing organisations. RTP figures are displayed within each game's information panel. In the event of a technical fault during a game, the round will be voided and any stake returned to your account. Winnings from a faulty game session will not be paid.

10. Intellectual Property

All content on casinolab.digital, including text, images, logos and software, is the property of CasinoLab or its licensors. You may not reproduce, distribute or create derivative works from any content on this website without written permission.

11. Limitation of Liability

CasinoLab is not liable for any loss or damage arising from your use of the website, including but not limited to loss of winnings, data loss or interruption of service. We do not guarantee uninterrupted access to the platform. Scheduled maintenance and emergency downtime may occur. Where downtime affects active game sessions, any placed stakes will be returned.

12. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from your use of CasinoLab shall be subject to the exclusive jurisdiction of the courts of England and Wales. Disputes relating to the UKGC licence may be referred to an approved alternative dispute resolution (ADR) service.

13. Changes to These Terms

CasinoLab may update these terms and conditions at any time. Material changes will be communicated to registered players by email with at least 14 days notice before they take effect. Continued use of the platform after the effective date of changes constitutes acceptance of the revised terms.

14. Contact

For questions about these terms, contact our support team via live chat or email through the account dashboard. For regulatory complaints, contact the UK Gambling Commission at gamblingcommission.gov.uk.