Terms & Conditions

Last Updated: June 2025

These Terms and Conditions govern your access to and use of CasinoLab, operating at casinolab.digital. By registering an account or using any part of the platform, you agree to be bound by these terms. Read them in full before depositing or placing any wager.

1. Eligibility

To use CasinoLab you must:

• Be at least 18 years of age
• Be a resident of a jurisdiction in which online casino and sports betting are lawful
• Not be registered on the GamStop national self-exclusion scheme
• Not be an employee, contractor, or immediate family member of CasinoLab or any of its software partners

We reserve the right to request proof of eligibility at any point. Accounts that cannot satisfy eligibility requirements will be closed and any funds returned where legally permissible.

2. Account Registration

Each player may hold one account only. Creating duplicate accounts is prohibited and will result in the closure of all associated accounts and forfeiture of any bonuses. You must provide accurate information during registration. Providing false details, including name, date of birth, or address, is a breach of these terms and may constitute fraud.

You are responsible for keeping your login credentials secure. CasinoLab is not liable for losses resulting from unauthorised account access where you have shared or failed to protect your credentials.

3. Deposits and Withdrawals

The minimum deposit is £10 for most payment methods. Deposits are credited to your account balance immediately in most cases. Processing times vary by payment provider.

Withdrawal requests are subject to a 24-hour pending period during which they can be reversed by you. After that period, the payment is processed and cannot be recalled. Withdrawals require a completed KYC verification. Documents submitted must be valid, unaltered, and issued by a recognised UK authority or financial institution.

CasinoLab does not charge fees on deposits or withdrawals, though your payment provider may apply their own charges. Bank transfers take 3 to 5 business days. E-wallet withdrawals are typically processed the same business day after approval.

4. Bonus Terms

All bonuses offered by CasinoLab carry specific terms that must be read before claiming any offer. General bonus conditions include:

• Bonuses are available to eligible new and existing players as specified in individual offer terms
• Welcome bonus: 100% up to £200 plus 50 free spins on the first qualifying deposit of £10 or more
• Wagering requirement: 35x the bonus amount applies to both matched bonus funds and free spin winnings
• Free spins expire 72 hours after being credited to the account
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%. Table games and live casino titles contribute at a reduced rate as specified in the offer terms.
• CasinoLab reserves the right to withdraw or modify any bonus at any time without prior notice
• Winnings derived from bonus funds are capped at £500 unless stated otherwise in the individual offer terms

Wagering requirements must be met before any bonus-derived winnings can be withdrawn. If you attempt to withdraw before requirements are met, the bonus and associated winnings will be forfeited.

5. Responsible Gambling

CasinoLab is committed to supporting players who wish to manage their gambling. The following tools are available in your account settings:

• Deposit limits (daily, weekly, monthly)
• Loss limits (daily, weekly, monthly)
• Session time limits and reality check reminders
• Cooling-off periods (24 hours to 6 weeks)
• Permanent self-exclusion via GamStop

Once a self-exclusion is applied, it cannot be reversed for a minimum of six months. If you are concerned about your gambling, contact GamCare on 0808 8020 133 or visit begambleaware.org.

6. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure and forfeiture of funds:

• Using automated software, bots, or scripts to place bets or exploit game mechanics
• Colluding with other players to gain an unfair advantage
• Exploiting bugs or errors in software or promotions
• Attempting to launder money through gambling transactions
• Creating multiple accounts to claim bonuses more than once
• Using a VPN to circumvent geographic restrictions

7. Sports Betting Rules

All sports bets are settled according to the rules displayed in the sportsbook at the time of placement. CasinoLab reserves the right to void bets where there is clear evidence of pricing errors, match fixing, or irregularities. Ante-post bets are subject to terms specific to each event. In-play bets are accepted subject to system availability and market conditions at the time of placement.

8. Game Availability and Fairness

All casino games available at CasinoLab are provided by licensed and regulated software providers. RNG certification is maintained by independent testing laboratories including eCOGRA and iTech Labs. CasinoLab does not control the outcome of any game. RTP figures published in game information panels are based on provider-reported data over large sample sizes and do not predict individual session outcomes.

9. Intellectual Property

All content on casinolab.digital, including text, graphics, logos, and software, is the property of CasinoLab or its content licensors. Reproduction, redistribution, or commercial use of any content without written permission is prohibited.

10. Limitation of Liability

CasinoLab's liability to you arising from or in connection with the use of the platform is limited to the amount of funds held in your account at the time the claim arises. We are not liable for indirect, consequential, or incidental losses. This limitation does not apply to losses caused by our fraud, wilful default, or negligence.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from your use of CasinoLab that cannot be resolved through our internal complaints process may be referred to an approved Alternative Dispute Resolution provider as required by our UKGC licence conditions.

12. Complaints Procedure

If you have a complaint, contact our support team in the first instance. If you are not satisfied with the outcome after following our internal process, you may escalate the complaint to the Independent Betting Adjudication Service (IBAS) or another ADR entity approved by the UK Gambling Commission.

13. Changes to These Terms

We may revise these Terms and Conditions at any time. Material changes will be communicated by email or via a notice on the platform. Continued use of CasinoLab after the effective date constitutes acceptance of the revised terms. If you do not agree to the updated terms, you must close your account before the changes take effect.

14. Contact

For questions about these terms, contact the CasinoLab support team via live chat or email through the portal at casinolab.digital. Support is available 24 hours a day, seven days a week.