Privacy Policy

Last Updated: June 2025

This Privacy Policy explains how CasinoLab ("we", "us", or "our"), operating at casinolab.digital, collects, uses, stores, and protects your personal data. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CasinoLab is an online casino and sports betting platform accessible at casinolab.digital. We operate under a licence issued by the UK Gambling Commission. As a data controller, we are responsible for decisions regarding the personal data we hold about you.

2. Information We Collect

We collect personal information when you register an account, make a deposit, place a bet, contact our support team, or interact with the site in any way that requires identification.

The types of information we may collect include:

• Full name, date of birth, and residential address
• Email address and telephone number
• Payment method details and transaction history
• Identity verification documents (passport, driving licence, utility bill)
• IP address, browser type, and device information
• Gameplay data, betting history, and session activity
• Communications with our support team

3. How We Use Your Information

We use your personal data for the following purposes:

• To create and manage your CasinoLab account
• To process deposits, withdrawals, and transactions
• To verify your identity and comply with KYC obligations under UKGC regulations
• To detect and prevent fraud, money laundering, and underage gambling
• To comply with our legal obligations as a licensed operator
• To provide customer support and respond to your queries
• To send you account notifications and, with your consent, promotional communications
• To improve the platform through analysis of aggregated usage data

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance — to fulfil our obligations when you use the platform
• Legal obligation — to comply with UKGC licence conditions, anti-money-laundering law, and the Gambling Act 2005
• Legitimate interests — to protect the integrity of our platform and prevent fraud
• Consent — for marketing communications, where you have opted in

5. Data Sharing

We do not sell your personal data. We may share it with the following categories of third parties:

• Payment processors and banking partners for transaction handling
• Identity verification and fraud prevention services
• UK Gambling Commission and other regulatory or law enforcement bodies where required
• IT infrastructure providers and hosting services operating under data processing agreements
• GamStop, in fulfilment of our self-exclusion obligations

Any third party receiving your data is bound by confidentiality obligations and may only use it for the specified purpose.

6. Data Retention

We retain your personal data for as long as your account is active and for a minimum of five years following account closure, as required by anti-money-laundering legislation. Financial records are retained for a minimum of six years in line with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate information
• Right to erasure — in certain circumstances, you can ask us to delete your data
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to processing based on legitimate interests
• Right to withdraw consent — for any processing based on consent, you can withdraw it at any time

To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days.

8. Cookies

CasinoLab uses cookies and similar tracking technologies to operate the site, remember your preferences, and analyse usage patterns. You can control cookie preferences through your browser settings. Some cookies are essential for the platform to function and cannot be disabled.

9. Security

We protect your data using 256-bit SSL encryption across all pages. Access to personal data within our organisation is restricted to staff who need it to perform their duties. We conduct regular security reviews of our systems and third-party processors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by displaying a prominent notice on the platform. Continued use of CasinoLab after the effective date of any changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, contact our Data Protection contact via the support portal at casinolab.digital. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.