Privacy Policy
Last updated: 1 June 2025
This privacy policy explains how CasinoLab (casinolab.digital) collects, uses, stores and protects the personal data of visitors and registered users. By using this website, you agree to the terms set out in this document.
1. Who We Are
CasinoLab operates at casinolab.digital. We are a licensed online casino and sports betting platform regulated by the UK Gambling Commission. References to "we", "us" or "our" throughout this policy refer to CasinoLab.
2. Data We Collect
We collect personal data when you register an account, make a deposit or withdrawal, contact customer support, or interact with the website. The categories of data we collect include:
- Full name and date of birth
- Email address and telephone number
- UK residential address
- Payment method details and transaction history
- Identity verification documents (passport, driving licence)
- Proof of address documents (utility bills, bank statements)
- Device information, IP address and browser data
- Gameplay and betting history
3. How We Use Your Data
Your personal data is used for the following purposes:
- To create and manage your account
- To process deposits and withdrawals
- To verify your identity in accordance with UKGC requirements
- To detect and prevent fraud, money laundering and problem gambling
- To comply with legal and regulatory obligations
- To provide customer support
- To send promotional communications where you have opted in
- To improve our website and services
4. Legal Basis for Processing
We process your personal data under the following legal bases as defined by the UK General Data Protection Regulation (UK GDPR):
- Contractual necessity — to fulfil our obligations when you register and use our services
- Legal obligation — to comply with UKGC licence conditions and anti-money laundering legislation
- Legitimate interests — to prevent fraud and ensure the security of our platform
- Consent — for marketing communications, which you may withdraw at any time
5. Cookies
CasinoLab uses cookies to operate the website, remember your preferences and analyse traffic patterns. Strictly necessary cookies are placed without consent. Analytics and marketing cookies are placed only with your explicit consent via the cookie consent tool presented on your first visit.
You can manage or withdraw cookie consent at any time by adjusting your browser settings or using the cookie preference panel accessible in the website footer.
6. Data Sharing
We do not sell your personal data to third parties. We share data only in the following circumstances:
- With payment processors to facilitate transactions
- With identity verification providers to carry out KYC checks
- With regulatory bodies including the UKGC when required by law
- With fraud prevention agencies and credit reference bureaus
- With GamStop for self-exclusion verification
- With analytics providers (anonymised data only)
7. Data Retention
We retain personal data for as long as your account is active and for a minimum of five years following account closure, in accordance with UKGC requirements and anti-money laundering legislation. After this period, data is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data where no legal obligation requires its retention
- Right to restriction — request that we limit how we process your data
- Right to data portability — request your data in a machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, contact our data protection team via the email address listed in the support section of your account dashboard. We will respond within 30 calendar days.
9. Security
All data transmitted between your browser and our servers is encrypted using 256-bit SSL. We operate internal access controls, conduct regular security audits and store data on servers located within the United Kingdom or European Economic Area. Staff with access to personal data are trained in data protection obligations.
10. Third-Party Links
Our website may contain links to third-party websites, including responsible gambling organisations and payment providers. We are not responsible for the privacy practices of those websites. We recommend reading the privacy policy of any third-party site you visit.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified to registered users by email. The "last updated" date at the top of this page will reflect any revisions.
12. Contact
If you have questions about this privacy policy or how your data is handled, contact us via the customer support section of your account. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data rights have been infringed.